Terms and Conditions

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Introduction

Welcome to Ukbay. By using our website or placing an order, you agree to the terms and conditions listed on this page. Please read them carefully.

Using Our Website

You agree not to misuse the website, interfere with its systems, or attempt to access private information. All content - text, images, product listings - belongs to Ukbay and cannot be copied or used without permission.

Account Responsibility

If you create an account:

  • Keep your login details private

  • You’re responsible for all activity under your account

  • Make sure your information is accurate and up to date

Orders & Payments

When you place an order:

  • You agree that all information provided is accurate

  • All prices shown are final at the time of purchase

  • Orders may be cancelled if a product is out of stock or if there is a pricing/error issue

You will be notified if an order cannot be processed.

Product Information

We try our best to ensure product descriptions, images, and details are correct. However, minor variations may occur due to packaging updates or supplier changes.

Delivery

Delivery timelines are estimates, not guarantees. Delays may occur due to courier issues, weather, or public holidays.
Once an item is handed over to the courier, tracking and delivery becomes their responsibility - though we will assist you if anything goes wrong.

Returns & Exchanges

Returns are handled according to our Return & Exchange Policy.
Products that have been opened, used, or damaged after delivery may not qualify.

Pricing & Promotions

Prices and promotions can change without notice.
If a pricing error occurs, Ukbay reserves the right to cancel the order.

Limitation of Liability

Ukbay is not responsible for:

  • Delays caused by courier companies

  • Allergic reactions or misuse of products

  • Losses arising from the use of our website

To keep things simple, our maximum liability is limited to the value of your order.

Privacy

Your information is handled according to our Privacy Policy.
We do not sell or share your data with third parties except for order processing.

Changes to Terms

We may update these terms from time to time. The latest version will always be available on this page.

Contact

For questions regarding these terms, contact us at:
Email: contact@ukbay.pk
Phone/WhatsApp: 0300-8800833