Privacy Policy

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Introduction

Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have. By using Ukbay, you agree to the practices described here.

Information We Collect

We collect information in two ways:

1. Information you provide

  • Name, phone number, email address

  • Shipping/billing address

  • Payment details (processed securely through third-party gateways)

  • Messages or inquiries you send to our support team

2. Information collected automatically

  • Device type and browser

  • Pages visited and time spent on the website

  • IP address and general location

  • Cookies for website functionality and analytics

We do not collect or store your full card details.

How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Send order updates and notifications

  • Improve website performance and user experience

  • Respond to your questions and customer support requests

  • Show relevant offers or recommendations

  • Prevent fraud and ensure transaction security

We do not sell your information to anyone.

Sharing Your Information

We only share your data with:

  • Courier companies for delivery

  • Payment processors for secure checkout

  • Analytics and marketing tools (Google Analytics, Meta, etc.)

  • IT/service providers who help us operate the website

These partners are only allowed to use your data for the exact services they provide.

Cookies

Cookies help us remember your cart, load pages faster, and understand how people use the site.
You can turn off cookies in your browser, but some features may stop working.

Data Security

We use SSL encryption, secure servers, and strict access controls to protect your information.
Even so, no online system is 100% risk-free, so use strong passwords and keep your devices secure.

Your Rights

You can request to:

  • View the information we have about you

  • Update or correct your details

  • Delete your account

  • Opt out of marketing messages at any time

Just contact us at conctact@ukbay.pk.

Children’s Privacy

Ukbay does not knowingly collect information from users under 13. If you believe a minor has provided data, contact us and we’ll remove it.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact Us

For any questions or privacy requests, reach out at:
Email: contact@ukbay.pk
Phone/WhatsApp: 0300-8800833